Shipping policy

Thank you for shopping with The Queen’s Oil, operated by Miss Avenue Lane LLC.

ORDER PROCESSING
Orders are processed and prepared for shipment within 3–5 business days, excluding weekends and holidays. During periods of high order volume, processing may take slightly longer.

SHIPPING & DELIVERY
Shipping rates and available delivery options are displayed at checkout. Estimated delivery dates are estimates only and are not guaranteed.

Once an order has been transferred to the shipping carrier, delivery times may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

If you notice an address error before your order has shipped, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed.

TRACKING
When tracking information is available, it will be provided after your order ships. Please allow time for the carrier's tracking system to update.

DELIVERED PACKAGES
If tracking shows that an order was delivered but you cannot locate it, please check around the delivery location and contact the shipping carrier regarding the delivery. We will assist with available order or tracking information when appropriate.

RETURNED PACKAGES
Orders returned to us because of an incorrect or incomplete address, refusal of delivery, or other customer-related delivery issue may require additional shipping charges before being reshipped.

ORDER ISSUES
If you receive an incorrect item or there is an error with your order, please contact us within 7 days of delivery so we can review the issue.

All purchases are subject to our Return & Refund Policy, including our All Sales Final terms.

By placing an order with The Queen’s Oil, you acknowledge and agree to this Shipping Policy.